Snap Fitness member falls in aerial yoga class

28th October 2026 – (Hong Kong) A Snap Fitness member says she was rushed to hospital after an aerial yoga rope suddenly came loose at the chain’s Hung Hom studio, leaving her bleeding from a head-first fall — and she has accused the centre of a cold, blame-shifting response that left her “extremely disappointed and angry”.

In a Threads post circulating on social media, the woman said she was taking an aerial yoga class when the rope slipped without warning. She plunged from height, struck the floor with her head, bled and needed stitches before an ambulance took her to hospital. She has not been named in published accounts of the complaint.

What angered her most, she wrote, was how the gym handled the aftermath. She said those in charge never contacted her afterwards or offered any comfort. The centre, she claimed, tried to push all responsibility for equipment safety onto the class tutor, and was now using “waiting for the insurance company’s investigation” as a reason to freeze the matter in what she called a passive, cold-treatment stance.

“I am only an ordinary consumer,” she posted, saying she was hurt, frightened and at a loss when faced with what she saw as indifference and buck-passing, and felt she had nowhere to turn. She asked readers how to pursue legal liability and her rights, and urged them to share the post so nobody else would become the next victim.

Snap Fitness confirmed the incident when approached for comment. It said a member had an accident while taking part in an aerial yoga activity. The chain said it was deeply concerned about the member’s injury and treated all matters touching members’ safety with seriousness. The case had been reported to its insurer and was being examined through the proper channels.

Because the matter involved an individual member and the inquiry was still under way, Snap Fitness said it would not comment publicly for now on the detailed sequence of events, the member’s health, or questions of liability and compensation. It stressed that members’ safety and wellbeing remained its first concern, promised to co-operate fully with the investigation, and said it would deal properly with whatever the inquiry uncovered.