27th October 2026 – (Hong Kong) Shoppers at Yoho say scam callers are arriving with uncanny detail – names, addresses, products and even prices to the cent – within hours of a purchase, including a hair-dryer buyer who was told a delivery plug had been crushed though no courier was ever due.
Hong Kong Airlines Limited, Yoho Hong Kong Limited and Broadway Photo Supply Limited have all lodged personal-data breach notices this month, with at least 1,600 customers affected. As of Monday, 26th October, the Privacy Commissioner’s office had taken 23 complaints across the three cases. Threads posts about Yoho describe fraudsters checking personal details then dangling compensation for “damaged” or “lost” goods to fish for bank account information.
One poster said that after buying a hair dryer over the counter at a Yoho store on 7th October, a call came at noon the next day from someone claiming to be Yoho’s logistics team. The voice said the plug had been “squashed flat” in transit and that the company needed to arrange compensation – then asked for details and a refund account. Because the sale was in-store stock with no delivery at all, the buyer spotted the lie at once. What unsettled them was how fast and precise the shopping record seemed to have leaked: why, they asked, could fraudsters already have yesterday’s purchase so soon?
Another customer, phoned at work by a self-styled “Yoho customer service” agent, said the caller recited their surname, home district, purchase time, appliance type and the exact amount including cents. Citing complaints that the product might short-circuit, the voice offered a full refund and a home collection, then sent a blue-tick WhatsApp link posing as UnionPay customer service. The page asked for a full name and order number. The shopper clicked through, later searched online, realised it was a new scam variant, and said that although they had not typed their real name, they still wondered whether opening the link had done harm.
A similar early-month case involved headphones bought online from Yoho. That same afternoon a caller posing as SF Express staff claimed the parcel was lost and insurance payout was available – again matching name, address and goods. The buyer recognised the scam, tried to tell Yoho that data had leaked, but could not reach a live person on store or online lines. Only after emailing that they would go to the police did the firm promptly arrange a refund and handling.
Yoho replied under related posts early this month that it took the matter seriously, would follow up firmly and had already contacted the police. It also issued tips: do not give personal data, passwords, credit cards or bank details to unknown callers, and do not open strange links or fill in dubious forms. Separately, a Hong Kong Airlines passenger said a scam call came about an hour after online check-in, citing flight number and destination and offering a full refund after a typhoon cancellation – leaving them asking whether the airline’s system had failed or whether an insider was selling passenger data to fraud rings.
