Transport Department reminds vehicle owners to pay HKeToll for tunnels, more than 760,000 vehicle tags had been issued

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6th June 2023 – (Hong Kong) The Transport Department (TD) has reminded vehicle owners that the HKeToll system has been implemented at the Tsing Sha Control Area (TSCA) (Eagle’s Nest Tunnel, Sha Tin Heights Tunnel, and Tai Wai Tunnel), Shing Mun Tunnels, and Lion Rock Tunnel. Those who have used these tunnels without paying must pay the toll within 14 business days after passing through the tunnels.

Vehicle owners who used the Shing Mun Tunnels on the commissioning date of the HKeToll have until 9th June to pay the tolls. They should log on to the HKeToll website or mobile app to check and pay the outstanding tolls, either by credit card or by generating a QR code to pay via the Faster Payment System or at 7-Eleven convenience stores by cash. Payments of outstanding tolls can also be made at the four customer service centers and four service outlets.

Late payment of tolls will incur an initial surcharge of $175. If the vehicle owner fails to pay the unpaid toll and the initial surcharge in full by the expiry of 21 calendar days after the date on which a surcharge notice is served, a further surcharge of $350 will be imposed. The penalty for evading tolls is a $5,000 fine per trip. The TD will also reject applications for license renewals for the vehicles concerned.

Vehicle owners who need assistance can browse the HKeToll website, call the 24-hour customer service hotline, or visit the four customer service centers, four service outlets, two car park service counters, and consultation counters located at designated MTR stations and Home Affairs Enquiry Centres in the New Territories District Offices.

As of 5th June, more than 760,000 vehicle tags had been issued, accounting for over 94 percent of licensed vehicles in Hong Kong, of which about 82 percent of vehicle owners had opened HKeToll accounts. The HKeToll system collected tolls of about 200,000 vehicle trips on average per day at the TSCA, Shing Mun Tunnels, and Lion Rock Tunnel.

With the progressive implementation of the HKeToll in government tolled tunnels, the TD has once again appealed to vehicle owners to complete the three steps for HKeToll service as soon as possible: (1) install a vehicle tag, (2) open an HKeToll account, and (3) set up an automatic payment means to fully enjoy the convenience of the HKeToll.