Tai Lam Tunnel’s HKeToll confusion ignites social media

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3rd December 2023 – (Hong Kong) A banner at Tai Lam Tunnel has recently become the subject of online discussion, following confusion among motorists over the implementation of HKeToll.

The prominent banner, placed at the tunnel’s administration building, serves as a reminder to motorists that HKeToll has not yet been implemented at this location. The image of the banner has been widely shared across social media platforms, sparking a flurry of responses from the digital community.

Tai Lam Tunnel, a Build-Operate-Transfer (B.O.T) project with a 30-year franchise term, including the construction period, commenced construction on 13th March 1995 and officially opened on 25th May 1998, coinciding with the inauguration of the new Hong Kong International Airport. The tunnel’s total construction cost was HK$7.25 billion.

Despite the tunnel’s long-standing operation, motorists are still required to pay toll fares. However, confusion arose due to a significant number of drivers failing to pay their toll fees, mistakenly believing that the HKeToll system had been implemented at the Tai Lam Tunnel.

This misunderstanding has ignited a fiery debate on social media, with many netizens expressing their frustration at the perceived complexity of the current system. Some comments reflect a longing for simpler times when the options were straightforward – pay the toll or not – while others lament the absence of more convenient payment methods like the Octopus card.

One user, David Chan, nostalgically commented, “It used to be so simple. Now it’s very complicated. You have to remember which one can use HKeToll and which one can’t.”

Another netizen added a humorous twist to the situation, suggesting a four-word idiom to describe the current scenario, and encouraging others to guess it.