Smooth operation of HKeToll at Tate’s Cairn Tunnel, Transport Department reports

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27th November 2023 – (Hong Kong) The Transport Department (TD) has announced today that the implementation of the HKeToll at Tate’s Cairn Tunnel has been met with generally smooth operation since its launch at 5 am yesterday.

The TD’s Emergency Transport Co-ordination Centre has been closely monitoring the traffic situation at Tate’s Cairn Tunnel, and overall traffic flow has remained smooth. During the morning peak hours today, the traffic queue towards Kowloon extended to the College of International Education of Hong Kong Baptist University (Shek Mun Campus), which is comparable to the conditions prior to the HKeToll implementation. Generally, motorists have been able to adapt to the new traffic arrangements.

Between 12am and 5pm today, a total of 40,281 vehicles passed through Tate’s Cairn Tunnel. Of these vehicles, approximately 90 per cent were equipped with installed vehicle tags, and around 70 per cent utilised automatic payment methods. As the HKeToll is progressively introduced in government toll tunnels, the TD once again urges vehicle owners who have received vehicle tags to complete the three necessary steps for the HKeToll service promptly: (1) install a vehicle tag, (2) open an HKeToll account, and (3) set up automatic payment methods. By doing so, they can fully enjoy the convenience provided by the HKeToll system.

The TD highlights that vehicle owners must settle toll payments within 14 business days after passing through the tunnel. They can conveniently check and pay outstanding tolls by visiting the HKeToll website (hketoll.gov.hk) or using the mobile app. The website offers a video guide to assist vehicle owners in setting up automatic payment methods and making online toll payments. Additionally, toll payments can be made at the four customer service centres and four service outlets. For inquiries regarding the setup of automatic payment methods, toll payment, or any other HKeToll services, vehicle owners can contact the 24-hour customer service hotline at 3853 7333 or visit the customer service centres, service outlets, or consultation counters at designated MTR stations, where staff will provide necessary assistance. Detailed information on the locations and service hours of these facilities can be found in the Annex.

Motorists are advised that late payments will incur a surcharge of $175, and failure to pay tolls may lead to a maximum penalty of $5,000 per trip, as well as the non-renewal of the vehicle’s license.