31st October 2020 – (Hong Kong) According to Apple website, Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.
An affected AirPods Pro may exhibit one or more of the following behaviours:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.