Six easy steps to apply for Tatler XFEST refund using app


19th March 2024 – (Hong Kong) The organiser of Tatler XFEST have announced a streamlined refund process for tickets purchased for the disappointing “Hong Kong Team vs. International Miami CF” match. This user-friendly procedure, involving just a few steps through an app, has been particularly welcomed by those affected by the earlier cancellation of a football match, which had been billed as a “Messy Mess”.

The fiasco, which left many fans clamouring for a refund, has now been quelled by the official decision to offer a 50% refund to those who purchased their tickets via the KLOOK platform. Utilising the app, ticket holders are able to register for the refund with relative ease.

The refund policy comes with a firm deadline. Ticket holders must accept and confirm the refund terms and conditions by 12th April, 2024, at 23:59 Hong Kong time. Claims made post-deadline will not be entertained. Refunds are set to be processed within 30 days following the deadline, though the exact timing may vary according to individual bank policies and procedures. If refunds are not received within 45 days, affected parties are advised to contact the organisers directly.

The refund process involves a series of straightforward steps:

  1. Log in to the KLOOK account on a mobile device and navigate to “My Orders”.
  2. Within “My Orders”, select the entry for the Tatler XFEST carnival “Hong Kong Team vs. International Miami CF”.
  3. View the order details and then read the “Terms and Conditions”.
  4. Scroll to the bottom of the terms and conditions page to review all details.
  5. Upon viewing the refund amount, click “Accept”.
  6. Confirm the acceptance by clicking “OK” to finalise the application and await the refund within the next 30 days, which will be credited directly back to the credit card account used for the purchase.