2nd July 2026 – (Hong Kong) Shun Hing Group has confirmed that its computer systems were compromised by hackers in March, resulting in a significant data breach affecting customers and staff. Founded in 1953 by the late Dr William Mong, Shun Hing Group has grown into a leading and diversified Hong Kong conglomerate, best known as the sole distributor of Panasonic and KDK products in Hong Kong and Macau. Operating through established retail networks including PanaShop and Shun Hing Electronic Trading Co Ltd, the group supplies a comprehensive range of home appliances, audio‑visual equipment and health‑care products, while also promoting proprietary brands such as Rasonic and Frostar. Over more than seven decades, the company has expanded well beyond its original trading roots into a broad‑based enterprise employing over 1,300 staff across multiple business divisions.
The company said it detected the intrusion on 20th March and immediately reported the matter to police and notified the Office of the Privacy Commissioner for Personal Data. It has since appointed an independent team of cybersecurity specialists to investigate the incident, assess the scope of the breach and strengthen its network defences to prevent a recurrence.
According to information submitted to the privacy watchdog, the personal data of more than 921,000 individuals may have been exposed. This includes details of around 920,000 customers, such as names, addresses, telephone numbers and email addresses. In addition, approximately 1,000 employees and supplier personnel are believed to have had information compromised, including identity document numbers, bank account details and salary records.
Separately, the data of roughly 1.05 million individuals was reportedly encrypted in a malicious attack, potentially affecting about 1.045 million customers.
The Privacy Commissioner’s Office said it received notification of the breach on 23rd March and has launched an investigation in accordance with established procedures. The inquiry is ongoing.
The regulator urged those who may be affected to remain vigilant against possible misuse of their personal data. It advised changing online account passwords where necessary, enabling multi‑factor authentication, monitoring email and account activity for suspicious logins, and reviewing bank statements for any unauthorised transactions.
Shun Hing stated that it has implemented a series of remedial measures to safeguard customer information and ensure that services remain unaffected, adding that it is committed to enhancing its cybersecurity framework in the wake of the incident.