Red Tea Cafe in Tsuen Wan faces backlash as mainland Chinese netizen complains about unpleasant experience

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Red Tea Cafe in Tsuen Wan.

22nd February 2024 – (Hong Kong) In a recent post on the popular social media platform Xiaohongsh, a mainland Chinese netizen has expressed his dissatisfaction with a Hong Kong-based chain of cafes, suspected to be Red Tea Cafe located in Tsuen Wan. The post, titled “Beware of Hong Kong XX Cafe,” outlines three main grievances, with one netizen even claiming to have detected a foul odour resembling that of a restroom.

According to the post, the netizen and his partner initially noticed a long queue outside the cafe. Once inside, they ordered two cups of milk tea, only to be informed by the waiter that each person had to order a drink individually or else the order would not be processed.

The netizen was perplexed by this policy and proceeded to visit the restroom. To their dismay, they discovered a passageway on the right-hand side of the restroom, where a large bowl of salad was placed directly on the floor. The netizen alleges that an employee used a plastic container to transfer the salad from the floor to a ladder, with water droplets from the ceiling falling into the salad during the process. Additionally, they complained about the cups used for tea, describing them as sticky and emitting an unpleasant smell reminiscent of a restroom.

Accompanying the post were several pictures, including images of the salad bowl placed in the passageway and the bill, which included two cups of milk tea, a hot milk tea with evaporated milk, an egg tart, a cheese tart, and a pineapple bun, totalling HK$94.

The post quickly generated a heated discussion among netizens. Some agreed with the netizen’s grievances, criticising the cafe’s poor service and mediocre food quality, stating that the staff treated them rudely and that the food was unsatisfactory. Others suggested that customers should not tolerate such behaviour and should report it to the authorities, questioning the practice of forcing customers to order individually. However, there were also individuals who defended the cafe, noting that it was a typical cha chaan teng (Hong Kong-style cafe) and should not be expected to provide hotel-level service. They praised certain items on the menu, such as freshly baked bread, barbecue pork buns, and cheese sausages.