NEVER AGAIN LIST – Poor service and horrendous food at Gastrobox the Union, Kennedy Town

29th August 2019 – (Hong Kong) Don’t be deceived by the classy interior of this bistro located in Kennedy that serves Western cuisine. The restaurant offers daily set-lunch menu (2-3 course) (soup or salad to start, mains and optional dessert as an extra) but a netizen who went to sample the food yesterday was disappointed by the quality of the service and the food. The whole restaurant was only staffed by a female waitress and another male waiter who doubled up as bartender.

Picture credit : Esther Kwong
There were only 1 waitress and 1 waiter who doubled up as a bartender. Picture credit : Esther Kwong

The netizen ordered a pan-fried pork and seafood spaghetti in cream sauce. The pan-fried pork cutlet was served 30 minutes later while the spaghetti arrived after 45 minutes.

The pork chop was not only half cooked but it also tasted bland & dry. Not only did the spaghetti lack presentation, it was not al dente and served in broken pieces. She then ordered two drinks from the waitress who told her that she had to wait as they did not have enough staff at the restaurant.

Many customers who were there during lunch time were equally frustrated as they waited too long for their food to arrive.

Picture credit : Esther Kwong

Value for money : 2/5

Ambience : 3/5

Service : 1.5/5

Taste : 1/5

Gastrobox the Union

Address :  Shop 5, G/F, Hau Wo Bldg, 44-52 Hau Wo Street,  Kennedy Town

Opening Hours : 12-7pm