Kurohanagyu restaurant in TST insists on charging food bill after hotpot exploded and injured female customer

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Kurohanagyu restaurant

7th December 2022 – (Hong Kong) A netizen posted an article on social media on 6th December accusing the Kurohanagyu restaurant in Tsim Sha Tsui .

The victim ordered “Taiwan Spicy Volcanic Pot” on the afternoon of 4th December. After the pot was put on the table, the staff member poured some liquid alcohol into hotpot. The victim said that after the flames disappeared, the employee added more chili oil to the top of the hotpot.

After about 10 minutes of cooking, the bottom of the pot suddenly exploded and the soup splashed everywhere reaching even the ceiling. The victim’s eyes were painful and her left eye experienced blurry vision. She also suffered burns on her face.

The victim quoted the restaurant manager as saying that similar incident had never happened before. The manager said that he would pay fo the cleaning fee, but if she chose to call the police, the food bill would still be charged.” In the end, the victim chose to call the police and was admitted to the hospital for treatment. The doctor diagnosed her with facial burns.

After posting the article on social media, the restaurant had contacted her to discuss compensation but the victim rejected as there was no apology. She added that compensation is not important, but if the injured person were a child or an elderly person, the consequences would be disastrous.

Meanwhile, the restaurant also posted an apology on its Facebook page yesterday, expressing its solemn apology and deepest condolences for the physical and property losses caused by the accident. The restaurant stated that it stopped selling the product immediately to ensure the safety of customers.

The restaurant posted an apology on its Facebook page.
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