K11 MUSEA embarks on PR stunt to show off robot sanitisation squad cleansing the mall after it became the latest COVID-19 epicentre

Source: K11 MUSEA

5th March 2021 – (Hong Kong) K11 MUSEA embarked on a social media public relations stunt yesterday by posting a video of its robot sanitisation squad ‘waltzing through the Covid crisis’. On K11 MUSEA’s Facebook and Instagram pages, its brand new fleet of robot cleaners showed off their skills to disinfect the mall.


According to K11 MUSEA, their cleaning robots is equipped with up to 10 litres of sterilising solution that is certified to eliminate 99.99% of germs and viruses including COVID-19, the robots will spray the disinfectant into the air and the floor, covering a 4.5-metre radius as it travels through the premises using SLAM navigation system which offers a predetermined map of the surroundings. While the robots can perform cleaning and tricks for social media audience, it remains to be seen how immune it is to the epidemic as COVID-19 cases have erupted in the mall from time to time since last year.

Multiple cases broke out at Mr Ming’s Chinese Dining and Cartier boutique at The K11 MUSEA in Tsim Sha Tsui making it the new COVID-19 epicentre in the latest wave of cases. The K11 Group earlier required tenants and employees to be tested and closed for disinfection. It was originally scheduled to reopen at 12 noon this Saturday (6th). However, Dr.Chuang Shuk Kwan from Centre for Health Protection announced yesterday that another employee of Cartier boutique at K11 MUSEA was diagnosed.

Of the 48 environmental samples taken by the FEHD at Mr.Ming’s Chinese Dining Restaurant, 3 samples were tested positive for the virus, including the air-conditioning dust filter, the handrail of the pantry trolley, and the location of the drainpipe of the pantry washbasin. She said that the department has not taken environmental samples from other places in the mall and the mall will conduct a review again, but no comments were made on whether the mall is suitable for reopening this Saturday (6th).

Meanwhile, the spokesperson for Jonathan Bui, one of the owners of Mr. Ming’s Chinese Dining said he was startled by K11 MUSEA management’s unilateral announcement of the termination of the lease and thought it was unreasonable. He claimed that no one at the mall informed them of the announcement and he learned of the news from media reports. It is understood that the remaining lease term of the restaurant is more than one year. The surprise move by K11 MUSEA to terminate its lease coupled with its latest video campaign were done to ‘cleanse’ itself from the epidemic.

The spokesperson continued that the government expert consultant, Professor Yuen Kwok-Yung of the Department of Microbiology of the University of Hong Kong, visited K11 MUSEA on 1st March and stated that the fresh air transmission was only one-third of the normal standard, the ventilation was very poor resulting in cross-infection at different tables.

Having said that, this latest cluster outbreak at Mr.Ming’s Chinese Dining and Cartier boutique are not the only COVID-19 cases reported. In fact, since last year, more than 10 premises in K11 MUSEA have been frequented by infected patients.

A teacher (Case No. 11045) was a confirmed case with unknown sources two days ago. She watched a movie at the cinema at UA K11 Art House, Level 4, K11 MUSEA on 27th February at 4pm. Dr.Chuang from CHP pointed out that she was a confirmed case related to her family and believed that the source of the infection was her family and not from others during the movie.

Lilium by gitone 

On 28th February, CHP announced that a 53-year-old woman who works in Kwun Tong also tested positive. She lives in Park Island Tower 6 in Ma Wan. Between 22nd-23rd February, she attended many seminars and workshops in multiple locations. She also went for high tea at Lilium by gitone cafe at Unit 509 on the 5th floor at K11 MUSEA.

A 41-year-old male patient became ill on the 17th of February. He reported that he had been to Greyhound Cafe Galleria at Shop 327A & 327C, 3/F, K11 MUSEA.

On 10th February, CHP announced that a 55-year-old female patient, living in Oi Wo House, Tai Wo Estate, Tai Po, felt unwell on 7th February. She also visited K11 MUSEA.

Afternoon Tea TEAROOM

On 29th December, 2020, CHP also announced that a patient visited Afternoon Tea TEAROOM at Shop B112B, B1/F, K11 MUSEA.

On 25th December, 2020, CHP announced that a 33-year-old female patient (Case No.7945) visited K11 MUSEA and she belonged to the Italian restaurant “Otto e Mezzo 8½ Bombana” cluster. 

On 7th December, 2020, CHP announced that a patient visited Food Playground at B2/F, K11 MUSEA. On 2nd December 2020, CHP announced that a patient visited the Japanese western restaurant “Camellia” at Shop 033, G/F, K11 MUSEA. On 4th August 2020, CHP announced that a patient visited  Artisan Lounge  at Shop 008-008A, G/F, K11 MUSEA.

Artisan Lounge

On 2nd April 2020, K11 MUSEA issued a notice to report that an employee who works at G011, Saint Laurent had contracted the COVID-19 virus. The boutique then suspended business operation to disinfect the premises. 

Saint Laurent

In addition, the mall has been plagued with multiple suicides before becoming the latest COVID-19 epicentre. Some attributed the cause to bad feng shui. It remains to be seen if the stigma will linger around as there will always be new COVID-19 cases detected.