Hong Kong man faces troubles after paying with Alipay at Tuen Mun restaurant, manager accuses him of non-payment

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14th June 2024 – (Hong Kong) At a restaurant in Tuen Mun, a Hong Kong man encountered payment issues after using Alipay to settle his bill. The man, accompanied by friends and family, paid for their meal using his mobile phone and received a receipt confirming the successful transaction. However, a staff member later claimed that the payment had failed. The man checked his Alipay and credit card payment records, which clearly showed that the payment had been processed. He presented the evidence to the staff, but as they were leaving, a person claiming to be the manager obstructed their exit, insisting they couldn’t leave without paying. Frustrated, the man decided to seek assistance from the police.

After understanding the situation, the police concluded that it was a case of human error unrelated to the man. The authorities mediated between the parties, and both sides agreed that the man would make the payment in cash. Once the restaurant received the corresponding amount through Alipay, they would refund the cash payment.

Subsequently, the restaurant contacted the man to apologise for the incident. It was revealed that the person claiming to be the manager was, in fact, only an employee who had concealed the incident and failed to report it to higher management. Moreover, this employee had set unauthorised rules without the company’s consent. As a result, the employee was dismissed, and the restaurant issued an apology to the man.

After reading about the incident on a local Facebook group, netizens expressed their opinions, with comments such as “What a meal they had,” and “Why was the manager so aggressive?”

According to the man’s account posted on the Facebook group, on the afternoon of the 3rd of this month, he and his two companions dined at the restaurant in Tuen Mun. During their meal, a polite staff member requested that they settle the bill beforehand. The man used Alipay on his mobile phone to pay HK$275, confirming the successful transaction. The staff member provided a receipt as proof.

While they were still dining, another staff member approached them, claiming that the payment had not gone through. Perplexed, the man immediately checked his Alipay and credit card payment records, verifying that the payment had been deducted and successfully processed. He showed the relevant records to the staff, who remained courteous and suggested that if a refund were necessary after leaving, the man should return to the restaurant to make the payment again. The man found this reasonable and willingly provided his phone number to the staff for further communication.

With the assistance of the police, both parties agreed that the man would make the payment in cash while the restaurant issued an IOU. Once the restaurant received the corresponding amount through Alipay, they would refund the cash payment. The police documented the incident, and before leaving, the man and his companions were warned by the person claiming to be the manager that he reserved legal rights.

Afterwards, the restaurant’s management contacted the man multiple times to apologize sincerely. Upon seeing the payment receipts online, the management confirmed that the man had indeed made the payment and that it was not possible to issue an immediate refund without entering a password. It was revealed that the person claiming to be the manager was, in fact, only an employee who had concealed the incident, failed to report it to higher management, and set unauthorised rules without company approval. This misconduct tarnished the restaurant’s reputation, leading to the immediate dismissal of the employee.

The man expressed gratitude for the restaurant’s thorough handling of the situation, including taking decisive administrative action against the manager and providing a sincere written apology. He accepted the apology, appreciating the restaurant’s sincere and responsible approach in resolving the matter.

Netizens chimed in with their comments, expressing sentiments such as “It’s disheartening to write an IOU after a meal,” “When hiring staff, one should be discerning; even the manager exhibits such low quality,” and “The staff at this place usually have such courteous behaviour.”