Hong Kong Customs combats unfair trade practices at medicine shop in Causeway Bay, 3 salespersons arrested


30th November 2022 – (Hong Kong) Hong Kong Customs today arrested three salespersons of a medicine shop suspected of engaging in unfair trade practices for making misleading omissions and using aggressive commercial practices in the course of selling Chinese medicine, in contravention of the Trade Descriptions Ordinance (TDO).

Customs earlier received information alleging that three salespersons of a medicine shop in Causeway Bay were suspected of engaging in unfair trade practices to coerce customers into purchasing Chinese medicine. Upon investigations, Customs revealed that a salesperson of the medicine shop concerned provided untimely material information, including the unit price and the total price of the goods, in the course of the sale of a Chinese medicine to a customer. The salesperson, together with another two salespersons, also stopped the customer from leaving the shop and coerced the victim into purchasing the Chinese medicine by saying the Chinese medicine was already ground. Eventually, the customer was coerced to purchase the Chinese medicine at exorbitant prices, which were over 200 times different from what was expected. 

 Customs today took enforcement action and arrested three salesmen, aged between 31 and 44, suspected to be connected with the case at the medicine shop concerned. During the operation, a batch of suspected Part 1 poison, in contravention of the Pharmacy and Poisons Ordinance, was also found by Customs officers at the same time.

 An investigation is ongoing and the three arrested men have been released on bail pending further investigation.