HKeToll system implementation at Lion Rock Tunnel running smoothly, 94% detected with a vehicle tag

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29th May 2023 – (Hong Kong) The Hong Kong Transport Department (TD) has reported that the implementation of the HKeToll system at Lion Rock Tunnel has been generally smooth. The TD’s Emergency Transport Co-ordination Centre has been closely monitoring the traffic situation at the tunnel, and overall traffic flow has been smooth. Motorists have been able to adapt to the new traffic arrangements after the implementation of the HKeToll system. The traffic condition in the vicinity of Lion Rock Tunnel is expected to further improve after the familiarisation of motorists and the demolishment of toll booths.

From 6am to 6pm on 29th May, of about 57,400 vehicles passing through Lion Rock Tunnels, about 94% have been detected with a vehicle tag. The toll service provider has issued about 1,000 surcharge notices by post and e-contact means registered with the TD to impose a $175 surcharge to vehicle owners who used Tsing Sha Control Area on 7th May without paying the tunnel toll. If the vehicle owners still do not pay the toll and surcharge within 21 calendar days of the delivery date of the surcharge notice, an additional surcharge of $350 will be imposed. The TD will not renew vehicle licenses that have outstanding toll and surcharge payment associated with them.

The TD reminds vehicle owners to pay the toll within 14 business days after passing through a tunnel. They can log on to the HKeToll website (hketoll.gov.hk) or mobile app to check the outstanding toll and pay, either by credit card or by following the instructions to generate a QR code to pay via the Faster Payment System or at 7-Eleven convenience stores by cash. Payments of outstanding tolls can also be made at the four customer service centres and four service outlets.

The TD appeals to vehicle owners to complete the three steps for HKeToll services as soon as possible: (1) install a vehicle tag, (2) open an HKeToll account and (3) set up an automatic payment means, to fully enjoy the convenience of the HKeToll. The HKeToll system has been successfully implemented at the three tunnels connecting Sha Tin and Kowloon (i.e. Tsing Sha Control Area, Shing Mun Tunnels and Lion Rock Tunnel) as the first phase, and will be implemented at the three road harbour crossings in the next phase. Details and exact dates will be announced later.