Hiccup in latest updated version of LeaveHomeSafe app results in deletion of stored “Vaccine Pass”


12th May 2022 – (Hong Kong) There was a technical error in the LeaveHomeSafe app on 10th May, after some Google and Huawei users updated to the latest version of 3.2.4, their stored “Vaccine Passes” were deleted.

Government Chief Information Technology Officer Victor Lam said this morning (12th) that he had received calls from 100 persons asking for help and apologised for the inconvenience caused by the incident. Lam criticised that the contractor’s testing before launching the updated version was not rigorous enough, and there was no internal testing. He has issued a warning letter to the contractor and promised to strengthen the test in the future. He advised the affected citizens to download the updated version 3.2.5 as soon as possible to fix the problem before restoring their “Vaccine Passes”. The OGCIO is also considering setting up a dedicated telephone line to handle related inquiries.