Glitches on electronic platform cause delay in release of secondary school allocation results

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31st March 2023 – (Hong Kong) Today, marks the day when primary school students who participated in the Secondary School Places Allocation (SSPA) System in Hong Kong will receive the results of their applications to their preferred schools. However, some parents who opted for the self-selection scheme have reported difficulties in accessing the results due to technical issues on the electronic platform.

According to the Education Bureau, this year marks the first time that parents can use the e-platform to log in and check their children’s results. However, several parents complained that the platform has been inaccessible since 8am, causing delays and anxiety for parents who have been waiting for almost three hours to find out if their children have been accepted into their desired schools.

The government was criticised for underestimating the traffic that the online platform would receive, which led to a network jam. The issue has caused distress among many parents who are eager to learn of their children’s academic future.

By midday, the platform was operational again. However, users reported that they needed to queue before gaining access to the login screen, causing further frustration among parents who have been waiting anxiously for hours.

A spokesperson from the Office of the Government Chief Information Officer (OGCIO) said that the system was operating normally, and that the issue was not due to any technical failure on the platform’s side. However, the OGCIO has yet to comment on the specific issue of platform inaccessibility reported by several parents.