Calls for stronger consumer laws rise as fans left disappointed by half-hearted refund following Messi’s no-show in Hong Kong

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Insert picture: Timothy Chui (left) and Doreen Kong (right).

12th February 2024 – (Hong Kong) In an event that was poised to celebrate football with one of its greatest icons, Lionel Messi’s absence on the field has left a bitter taste among Hong Kong football enthusiasts. Despite promises of a stellar exhibition match, fans were left disappointed and the organiser, under the banner of Tatler Asia, has declared a partial refund in an attempt to placate rising discontent.

The incident has plunged the local government into a quagmire of public scrutiny, as fans, including Carson, who purchased two tickets at HK$1,580 each, question the government’s oversight of the event. “It’s incomprehensible,” he lamented, “how the largest institution, endowed with the greatest power and resources, failed to deliver on such a modest undertaking.” The sentiment echoes across the board, with spectators feeling short-changed and defrauded, comparing the half-hearted refund to more generous compensations provided elsewhere for similar disappointments, including full refunds and additional travel expense coverage.

This debacle raises serious concerns about the implications for Hong Kong’s image as a destination for premier events. Timothy Chui, the Executive Director of the Hong Kong Tourism Association, stressed that this will undoubtedly tarnish the city’s reputation, with visitors leaving with a less than favourable impression. He noted the lack of experience of the event’s media and PR organisers in handling a large-scale sports event of this calibre and urged for more rigorous scrutiny and evaluation when governmental support, such as the ‘M Mark status’ sponsorship, is granted.

The ramifications of the fiasco have reached the Legislative Council, with Doreen Kong voicing concerns about the need for stringent guidelines and policies to safeguard consumer rights in the future. The absence of Messi on the pitch, despite the hefty HK$16 million in government funding, signifies a loss for fans and a wake-up call for the government to re-evaluate consumer protection laws to prevent such disputes and ensure adequate consumer protection.